Notes

Chapter 1

1.Julia Rozovsky, “The Five Keys to a Successful Google Team,” ReWork, November 17, 2015. https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/.

2.Rozovsky, “The Five Keys.”

3.Dominica DeGrandis, “How to Defrag Your DevOps Value Stream,” TechBeacon, accessed January 2022, https://techbeacon.com/app-dev-testing/how-defrag-your-devops-value-stream.

4.Meaghan Lewis, “Remote Testing Teams: How to Overcome Key Challenges,” TechBeacon, accessed November 11, 2021, https://techbeacon.com/app-dev-testing/remote-testing-teams-how-overcome-key-challenges.

Chapter 2

1.Jon Patterson, communication with the authors, November 2021.

2.Henrik Kniberg and Anders Ivarsson, Scaling Agile @ Spotify with Tribes, Squads, Chapters & Guilds, October 2021, https://blog.crisp.se/wp-content/uploads/2012/11/SpotifyScaling.pdf.

3.Longqi Yang et. al., “The Effects of Remote Work on Collaboration among Information Workers,” Nature Human Behaviour, September 9, 2021, https://www.nature.com/articles/s41562-021-01196-4.

4.Yang et. al., “The Effects of Remote Work.”

5.David Heath (@dgheath21), “Are you aware of any organisations who have taken steps to pro-actively counteract these tendencies? I’ve experimented with running open cross-organisation speed-networking sessions (3x5 minute pairwise conversations using video breakout rooms).” Twitter, September 10, 2021, https://twitter.com/dgheath21/status/1436338206186872835.

6.Emily Webber, Building Successful Communities of Practice: Discover How Connecting People Makes Better Organisations, Blurb, 2016, 11.

7.Sarah Wells, “Engine Room 2020: Going Virtual,” Financial Times, December 3, 2020. https://medium.com/ft-product-technology/engine-room-2020-going-virtual-7d4f77bc2969.

Chapter 3

1.Emily Webber, “Dunbar’s Numbers and Communities of Practice—Q and A with Emily Webber,” TeamTopologies.com, June 1, 2020, https://teamtopologies.com/news/dunbars-numbers-and-communities-of-practice-q-and-a-with-emily-webber.

2.Ben Ford, “Organisational Size Phase Transition Points,” Commando Development, (February 9, 2020). https://commando.dev/writing/social-inflection-points/.

3.Individual communication with the authors.

4.Karl Stoney (@karlstoney), “1/3 We did a simple but cool thing recently, our platform now maps your service metadata (a file in your repo) to a dynamically created @SlackHQ group as part of your deployments. Super useful for pulling in maintainers to conversations/incidents etc rather than looking them up.” Twitter, August 16, 2021, https://twitter.com/karlstoney/status/1427351171853918217?s=20.

Chapter 4

1.Ethan Bernstein, Jesse Shore, and David Lazer, “How Intermittent Breaks in Interaction Improve Collective Intelligence,” Proceedings of the National Academy of Sciences of the United States of America 115, no. 35 (August 28, 2018), https://www.pnas.org/content/115/35/8734.

2.“Equal Experts / slack-guide,” GitHub repository. https://github.com/EqualExperts/slack-guide.

3.Tom Clark, “ITV’s Common Platform v2 Better, Faster, Cheaper, Happier,” presentation at DevOps Enterprise Summit London 2019. https://videos.itrevolution.com/watch/505445404/.

4.Clark, “ITV’s Common Platform.”

5.Clark, “ITV’s Common Platform.”

Chapter 5

1.Justin Kitagawa, “Platforms at Twilio: Unlocking Developer Effectiveness,” presentation at QCon 2018, https://www.infoq.com/presentations/twilio-devops/.