Contents

  1. Cover
  2. Title Page
  3. Dedication
  4. Preface
  5. How This Book Was Written—and Why
  6. Nine Suggestions on How to Get the Most Out of This Book
  7. Part One: Fundamental Techniques in Handling People
    1. Chapter 1: “If You Want to Gather Honey, Don’t Kick Over the Beehive”
    2. Chapter 2: The Big Secret of Dealing with People
    3. Chapter 3: “He Who Can Do This Has the Whole World with Him. He Who Cannot Walks a Lonely Way”
  8. Part Two: Six Ways to Make People Like You
    1. Chapter 1: Do This and You’ll Be Welcome Anywhere
    2. Chapter 2: A Simple Way to Make a Good First Impression
    3. Chapter 3: If You Don’t Do This, You Are Headed for Trouble
    4. Chapter 4: An Easy Way to Become a Good Conversationalist
    5. Chapter 5: How to Interest People
    6. Chapter 6: How to Make People Like You Instantly
  9. Part Three: How to Win People to Your Way of Thinking
    1. Chapter 1: You Can’t Win an Argument
    2. Chapter 2: A Sure Way of Making Enemies—and How to Avoid It
    3. Chapter 3: If You’re Wrong, Admit It
    4. Chapter 4: A Drop of Honey
    5. Chapter 5: Get the Other Person Saying “Yes, Yes” Immediately
    6. Chapter 6: The Safety Valve in Handling Complaints
    7. Chapter 7: How to Get Cooperation
    8. Chapter 8: A Formula That Will Work Wonders for You
    9. Chapter 9: What Everybody Wants
    10. Chapter 10: An Appeal That Everybody Likes
    11. Chapter 11: The Movies Do It. Advertisers Do It. Why Don’t You Do It?
    12. Chapter 12: When Nothing Else Works, Try This
  10. Part Four: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
    1. Chapter 1: If You Must Find Fault, This Is the Way to Begin
    2. Chapter 2: How to Criticize—and Not Be Hated for It
    3. Chapter 3: Talk About Your Own Mistakes First
    4. Chapter 4: No One Likes to Take Orders
    5. Chapter 5: Let the Other Person Save Face
    6. Chapter 6: How to Spur People On to Success
    7. Chapter 7: Give a Dog a Good Name
    8. Chapter 8: Make the Fault Seem Easy to Correct
    9. Chapter 9: Make People Glad to Do What You Want
  11. Appendix: A Shortcut to Distinction
  12. About the Author
  13. Index
  14. Copyright

Guide

  1. Cover
  2. Start of Content
  3. Title Page
  4. Dedication
  5. Preface
  6. Introduction
  7. Appendix
  8. About the Author
  9. Index
  10. Copyright
  1. III
  2. V
  3. VI
  4. VII
  5. VIII
  6. IX
  7. X
  8. XI
  9. XII
  10. XIII
  11. XIV
  12. XV
  13. XVI
  14. XVII
  15. XVIII
  16. XIX
  17. XX
  18. XXI
  19. XXII
  20. XXIII
  21. XXIV
  22. XXV
  23. XXVI
  24. XXVII
  25. XXVIII
  26. XXIX
  27. XXX
  28. XXXI
  29. XXXII
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