Index
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- A. Zerega’s Sons, Inc., 64
- Abbott, Lyman, 216–217
- Adamson, James, 113–115
- Adler, Alfred, 57
- Admitting you’re wrong, 133, 142–147
- Aesop, 155
- Akhtoi, King of Egypt, 139
- Alcott, Louisa May, 94, 184, 193
- Allison, Joseph, 160–161
- Allred, Katherine A., 135–136
- Altman, Benjamin, 81
- American Academy of Dramatic Arts, 265
- American Association for Adult Education, 257
- Amos, James E., 59–60
- Amos, Mrs. James E., 59–60
- Anderson, Barbara, 46–47, 49
- Appreciation, 22–33, 63, 106, 115, 209–214, 234
- Approval, 107
- Arguments, 121–128, 149, 183–189, 200
- Armour and Company, 264
- Astor, John Jacob, 81
- Authority, 252
- Barlow, Pete, 231
- Barnum, P.T., 81
- Battle of Gettysburg, 10–12
- Bedford, Edward T., 27
- Beecher, Henry Ward, 216
- Being friendly, 149–155
- Being in the other’s shoes, 179–189
- Being interesting, 99–103
- Being right/wrong, 129–139
- Being sympathetic, 179–189, 183–189
- Bethlehem Steel Company, 25
- Birthdays, 62
- Bits and Pieces (article from), 126–128
- Bixby, Mrs., 210
- Black, Robert F., 150
- Blaming, 4–5, 7, 8, 221
- Bok, Edward, 93–94
- Booth, Evangeline, 15–17
- Booth, John Wilkes, 9
- Boynton, James B., 199–200
- Brooklyn Institute of Arts and Sciences, 61–62
- Bryan, William Jennings, 62, 249–250
- Buddha, 107, 126
- Buffett, Warren, 273
- Buscarino, Christine, xviii
- “But,” use of word, 216
- Butler, Nicholas Murray, 96
- Butt, Archie, 60
- Byrd, Adm. Richard E., 24
- Caine, Hall, 108–109
- Capone, Al, 4–5, 8, 183, 191
- Carlyle, Thomas, 14
- Carnegie, Andrew, 25, 27, 37–38, 79–81
- Carnegie, Dale, xiii–xviii, 87–88, 255–267
- Carnegie, Donna Dale, xiii, xviii
- Carnegie, Dorothy, xiii, xiv, xv–xvi, xviii
- Carnegie, Josephine, 219–220
- Carnegie Foundation for the Advancement of Teaching, xx
- Carnegie Institute of Technology, xx, xxii
- Carnegie’s principles, 20, 33, 52, 67, 76, 85, 97, 103, 116, 117, 128, 139, 147, 155, 163, 171, 178, 182, 189, 196, 200, 204–205, 214, 217, 222, 225, 229, 235, 241, 247, 253–254, 269
- Carrier Corp., 50
- Caruso, Enrico, 233
- Catherine the Great, 24
- Central Transportation Company, 80
- Chaliapin, Feodor, 188–189
- Chalif, Edward L., 100–101
- Chamberlain, W.F., 82–83
- Changing your mind, 132
- Chase, Harry, 258n
- Chatterton, Thomas, 14
- Chesterfield, Fourth Earl of, 130
- Cheung, Michael, 145–146
- Civil War, 10–11, 210–211
- Columbus, Christopher, 24
- Competition, 201–204
- Complaints, 165–171
- Complimenting, 180
- Conflict, 121–128, 183–189
- Confucius, 13, 107
- Connor, F. Gale, 154–155
- Cooperation, 173–178, 181
- Correcting faults, 243–247
- Criticism, 6–17, 20, 26, 27, 73, 180, 209, 219–222, 231
- Crowley, R.V., 137–139
- Crowley, “Two Gun,” 3–4, 5, 8, 191
- Cryer, Robert, 71
- Cubellis, Charles T., 169–170
- Culbertson, Ely, 244–245
- Curie, Marie, 23
- Curtis, Cyrus H.K., 193
- Dale Carnegie Institute of Effective Speaking and Human Relations, 256
- Dale Carnegie Leadership Courses, 274
- Dale Carnegie Training, xviii, 271–275
- Davis, Richard Harding, 13–14
- Detmer, Julian F., 92–93
- Dewey, John, 22–23, 106
- Dickens, Charles, 23, 232
- Dillinger, John, 24
- Diplomacy, 129–139
- Disagreements, 121–128
- Disraeli, Benjamin, 31, 116
- Dix, Dorothy, 115–116
- Dogs, 55–56, 69–70, 142–143
- Doheny, Edward L., 7
- Donham, Dean, 182
- Douglas, Henrietta, 89–90
- Douglas, Sam, 180
- Dramatization, 197–200
- Dutschmann, K.T., 51
- Duvernoy, Henry G., 101
- Dyke, George, 59
- Earhart, Amelia, 23
- Eastman, George, 112–115
- Eberson, James, 158–159
- Educational Psychology (Gates), 189
- Edward VIII, King of England, 62
- Eliot, Charles W., 89
- Emerson, Ralph Waldo, 33, 36, 84, 94, 109, 177
- Encouragement, 243–247, 249–253
- Enthusiasm, 26, 63, 64, 101
- Esposito, Millie, 90–91
- Esposito, Robert, 90–91
- Ethics in Service (Taft), 186
- Exchange Buffets, 238–239
- Fall, Albert B., 7–8
- Fall, Mrs. Albert B., 8
- Farley, Jim, 77–79
- Farrell, Hamilton, J., 192–193
- “Father Forgets” (Larned), 17–20
- Feeling important, 23–25, 92, 105–116, 126, 142, 204
- Feeling inferior, 123
- Ferrier, Dale O., 251
- Firestone, Harvey S., 203
- Firing employees, 228–229
- First impressions, 69–76
- Fitzhugh, Martin, 240
- Flattery, 31, 32
- Ford, Henry, 40, 45
- Forgiveness, 17
- Franklin, Benjamin, 14, 124, 134–135
- Freud, Sigmund, 22, 95–96
- Friendliness, 149–155, 154
- Friendship, 55–67
- Funkhouser, R.J., 102
- Galileo, 130
- Gammond, Frank, 122
- Garfield, Gen. James A., 94
- Gates, Arthur I., 189
- Gaw, W.P., 212
- General Electric Company, 227
- Gent, Mrs. Ernest, 252–253
- Gentleness, 154
- George V, King of England, 32
- Getting Through to People (Nirenberg), 181
- Ginsberg, Martin, 66–67
- Giving orders, 223–225
- Goode, Kenneth M., 179
- Granger, Marshall A., 228
- Grant, Gen. Ulysses S., 94
- Grant, Mrs. Ulysses S., 24
- Greeley, Horace, 133–134
- Happiness, 63–75, 106, 108
- Harding, Warren G., 7–8
- Hardy, Thomas, 14
- Harriman, Edward E., 102–103
- Hart, Joe, xviii, 277
- Harvey, Bruce, 144–145
- Hay, John, 25
- Henke, Henry, 239
- Herzberg, Frederick, 203–204
- Herzig, Howard Z., 103
- Hibben, John G., xxv
- Hohenzollerns, xxv
- Holmes, Oliver Wendell, 94
- Hooker, Gen. Joseph, 210–211
- Hoover, Bob, 15
- Hoover, Herbert, 8
- Hoover, Ike, 60
- Hopkins, Ruth, 237–238
- House, Col. Edward M., 177, 249–250
- How to Turn People into Gold (Goode), 179–189
- Hubbard, Elbert, 74–75, 146–147
- Hugo, Victor, 24
- Human Nature (Phelps), 99
- Hurok, Sol, 188
- Influencing Human Behavior (Overstreet), 37
- Insanity, 25
- Interest in other people, 55–67
- Interrupting, 165
- James, Jesse, 191
- James, William, xxv, 22, 73, 235, 267
- Jesus, 139
- Johnson & Johnson, 60
- Johnston, George B., 6
- Jones, Clarence M., 245–247
- Josephine, Empress of France, 56–57
- Kindness, 63, 66–67
- Knaphle, C.M., Jr., 64–66
- La Rochefoucauld, François, 170
- Lair, Jess, 231–232
- Lao Tzu, 107, 178
- Larned, W. Livingston, 17–20
- Lawes, Lewis E., 5, 203
- Lawrence, T.E., 258n
- League of Nations, 250
- Lee, Robert E., 10–11
- Lenox, James, 81
- Letting the other person talk, 165–171
- Levy, Sid, 79
- Lincoln, Abraham, 9–13, 22, 23, 74, 95, 126, 133, 150, 155, 210–211
- Lincoln, Mrs. Abraham, 10, 24, 94
- Lincoln, Robert, 11
- Lincoln the Unknown (Carnegie), 9
- Linsley, Libby, 99–100
- Listening, 17, 87–97
- Lloyd George, David, 35
- Longfellow, Henry Wadsworth, 94
- Losing face, 145–146, 227–229
- Lucas, J. Howard, 48–49
- Lunt, Alfred, 31
- Lustgarten v. Fleet Corp., 131
- Macdonald, Ian, 225
- MacDougall, Alice Foote, 28–29
- Making friends, 55–67
- Mangum, Jay, 187–188
- Marcosson, Isaac F., 94–95
- McAdoo, William G., 125, 250
- McConnell, James V., 70
- McKinley, Mrs. William, 25
- McKinley, William, 25, 209
- McMahon, Donald M., 111–112
- Meade, Gen. George, 11–12
- Metropolitan Museum of Art, 81
- Meyer, Godfrey, 260–261
- The Mind in the Making (Robinson), 132
- Mistakes, 215–217, 219–222
- Morgan, J.P., 81, 191
- Morrow, Dwight, 229
- Motivation, 49, 191–196, 204
- Mulrooney, E.P., 4, 24
- Names, remembering, 77–85
- Napoleon I, 56–57, 252
- Napoleon III, 83–84
- National Bank of North America, 63
- National Cash Register Company, 198
- New York Public Library, 81
- New York Telephone Company, 56, 91–92
- Nirenberg, Gerald S., 181
- “No” response, 157, 160
- Noble motives, 191–196
- Northcliffe, Alfred Charles William, Viscount, 193
- Nottingham, Ken, 84
- Novak, Elizabeth, 181
- Novak, Stan, 38
- O. Henry, 251
- Obregón, Gen. Álvaro, 31–32
- O’Haire, Patrick J., 123–124, 259–260
- On Becoming a Person (Rogers), 132–133
- One Day, 197
- Overstreet, Harry A., 37, 51, 157
- Packard Motor Car Company, 265
- Papadoulos, Nicodemus, 79
- Parsons, Frederick S., 125–126
- Peerce, Jan, 128
- Pennsylvania Railroad, 80
- Persuasion, 35–52
- Petrucello, Marie, 63
- Pets, 55–56, 69–70, 142–143
- Phelps, William Lyon, 99–100
- Platt, Thomas Collier, 202
- Pope, Alexander, 130
- Postman, Andrew, xviii
- Praise, 27, 63, 209–214, 221, 229, 231–235
- Preconceived notions, 131–132
- Pride, 123, 228
- Pubilius Syrus, 66
- Public Speaking and Influencing Men in Business (Carnegie), 266
- Pullman, George, 80
- RCA, 49, 223
- Recognition, 107, 111, 112, 234
- Rejection, 158
- Remembering names, 77–85
- Reputation, 237–241
- Respect for opinions, 129–139
- Ridicule, 8, 9, 134
- Roberts, Stuart, xviii
- Robinson, James Harvey, 132
- Rockefeller, John D., Jr., 193
- Rockefeller, John D., Sr., xxi, 23, 24, 27
- Rogers, Carl, 132–133
- Roosevelt, Franklin D., 62, 78–79, 82–83
- Roosevelt, Theodore, 6, 12, 59, 99, 175–176
- Roper, Keith, 233–234
- Rosedale, Madeline, 63
- Rossetti, Dante Gabriel, 108–109
- Saint-Exupéry, Antoine de, 229
- Sales, human relations and, xxi, xxiii–xxiv
- Salvation Army, 15, 16
- Santarelli, Dan, 224
- Saving face, 145–146, 227–229
- Schmidt, Gunter, 252
- Schultz, Dutch, 5, 191
- Schwab, Charles, 25, 25–27, 69, 201, 202, 215
- Seeley, C.H., 81
- Self-confidence, 266
- Self-criticism, 143
- Self-esteem, 31
- “Self-Reliance” (Emerson), 177
- Seltz, Adolph, 173–175
- Selye, Hans, 6
- Shakespeare, William, 25, 74, 109, 122, 240
- Shaw, George Bernard, xxix
- Shaw, Leslie M., 62
- Shell Oil Company, 49–50
- Shields, James, 9–10
- Shimkin, Leon, xiv-xv
- Skinner, B.F., 6, 233
- Smiling, 69–76
- Smith, Al, 203
- Smith, Arthur D. Howden, 177
- Smith, Sir Ross, 121
- Smith, Soapy, 16–17
- Snow, Eddie, 161–162
- Socrates, 130, 162
- Spencer, Herbert, xxvi
- Stanton, Edwin, 9
- Steinhardt, William B., 72–73
- Steinmetz, Charles, 227
- Strangers in Love (Woodford), 88
- Straub, O.L., 151–152
- Suggestions, 173–178
- Sykes, Edward M., Jr., 60–61
- Sympathy, 183–189
- Taft, Mrs. William Howard, 8
- Taft, William Howard, 8, 60, 186–187
- Take Command (Hart), 277
- Taking orders, 223–225
- Talking about what interests people, 99–103
- Tarbell, Ida, 223
- Teapot Dome oil scandal, 7–8
- Telephone Subscribers Protective Association, 91
- Theodore Roosevelt, Hero to His Valet (Amos), 59–60
- Thomas, James L., 194–196
- Thomas, Lowell, 87, 244, 258, 258n
- Thomson, J. Edgar, 80
- Thurston, Howard, 57–58
- Titles, 252
- Twain, Mark, 13
- 20,000 Years in Sing Sing (Lawes), 203
- Union Pacific Railroad, 80
- United States Steel Company, 25
- United Y.M.C.A., xxi, 257, 265–266
- University of Chicago, xxi, 257
- U.S. Steel Company, 25
- Victoria, Queen of England, 31
- von Bülow, Bernhard, Prince, 220–222
- Walters, Charles R., 63–64
- Wanamaker, John, 5, 215–216
- Wark Company, 212
- Warren, Ferdinand E., 143–144
- Washington, George, 24
- Webb, Joseph, S., 166–168
- Webster, Daniel, 150–151
- Wells, H.G., 233
- Wesson, Eugene, 174
- What Life Should Mean to You (Adler), 57
- Whidden, Michael, 49–50
- Wickersham, George W., 62
- Wilhelm II, Kaiser of Germany, 220–222
- Wilson, Barbara, 168–169
- Wilson, Woodrow, 7, 149, 177, 249–250
- Winn, Gerald H., 153–154
- Winning arguments, 121–128
- Winter, William, 51
- Wolf, Mary Catherine, 199
- Woodcock, Dean, 152–153
- Woodford, Jack, 88
- Wren, Sir Christopher, 23
- Wrublewski, Dorothy, 213
- Yeamans, Jim, 198
- “Yes” response, 157–163
- YMCA, xxi, 257, 265–266
- Young, Owen D., 49, 223
- Ziegfeld, Florenz, 30
- Zoroaster, 107