*Software technology will continue to advance the automation of workflow, with CRMs and other applications programmed to trigger action reminders, etc. In theory this would reduce the need for individual tracking of such items. In practice, each person still must engage with the work he or she is accountable for, generated by the software, and managing that within his or her holistic system. Additionally, the variables in our engagements and their activities are often so subtle and fast changing, even the most sophisticated technology will fall short of being totally trusted for such detailed direction in the foreseeable future.