*I consider “work,” in its most universal sense, to mean anything that you want or need to be different than it currently is. Many people make a distinction between “work” and “personal life,” but I don’t: To me, weeding the garden or updating my will is just as much “work” as writing this book or coaching a client. All the methods and techniques in this book are applicable across that life-work spectrum—to be effective, they need to be.