CONCLUSION TO PART V

Throughout Part V, we have explored the practices that help create a culture of learning and experimentation in your organization. Learning from incidents, creating shared repositories, and sharing learnings is essential when we work in complex systems, helping to make our work culture more just and our systems safer and more resilient.

In Part VI, we’ll explore how to extend flow, feedback, and learning and experimentation by using them to simultaneously help us achieve our Information Security goals.

Additional Resources

Amy Edmondson’s The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth is a go-to book on building psychological safety in the workplace.

Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal showcases the art of leadership in the US military.

The Five Dysfunctions of a Team: A Leadership Fable from Patrick Lencioni brings a leadership fable that reveals the five dysfunctions that go to the very heart of why teams—even the best ones—often struggle.

Release It! Design and Deploy Production-Ready Software from Michael Nygard helps you avoid the pitfalls that cost companies millions of dollars in downtime and reputation.

Just Culture by Sidney Dekker can help you see how to build a culture of trust, learning, and accountability.

To learn more about incident command models, check out the 2018 DevOps Enterprise Summit presentation, “Mastering Outages with Incident Command for DevOps,” from Brent Chapman, Principal at Great Circle Associates (https://videolibrary.doesvirtual.com/?video=524038081).